399brt Privacy Policy – How Your Information Is Protected

1 Scope & Applicability

Welcome to the 399brt Privacy Policy. This policy explains what information we collect when you use our website, app, or any of our services, how we use it, and how we keep it secure.

This Privacy Policy applies to all 399brt services — whether you access our platform via web browser, mobile app, or any other channel. By creating an account or using our services, you are considered to have accepted this Privacy Policy.

We believe privacy is a fundamental right. That's why 399brt collects only what's necessary and protects it with the highest level of security. Our goal is simple: let you enjoy gaming without worry — we handle the rest.

2 What Information We Collect

399brt only collects information necessary to deliver our services, maintain security, and meet legal obligations. The types of data collected are detailed below.

3 How We Collect Information

399brt collects information through several methods. Each approach is fully transparent and based on your consent.

• Directly provided information: Information you provide during registration, KYC verification, or when contacting support.
• Automatically collected: Information automatically collected via cookies and log files when you use our website or app.
• Payment Processors: Information received via bKash, Nagad, or other payment partners during deposits or withdrawals.
• Identity Verification Service: Information received from third-party verification providers during the KYC process.
• Public Sources: Information obtained from public records in accordance with applicable law, used to assist with identity verification.

4 Purpose of Data Use

399brt uses your information only for specific, legitimate purposes. Your data is never used for unrelated or excessive purposes.

• Account management: To manage registration, login, identity verification, and account security.
• Financial transactions: To process deposits, handle withdrawals, and maintain transaction records.
• Customer Support: To resolve your issues, handle complaints, and provide support.
• Security & Fraud Prevention: To detect unusual activity and maintain platform security.
• Legal compliance: To comply with government regulations, anti-money laundering laws, and licensing requirements.
• Service improvement: To analyze your usage patterns and further improve your gaming experience.
• Promotional Communications: To send you relevant offers and updates with your consent (you can opt out at any time).

5 Data Storage & Security Measures

399brt protects your data using industry-leading technology and processes. Our security measures are multi-layered and continuously updated.

• Encryption: All data transmissions are protected with TLS 1.3 encryption, and stored data is secured using AES-256 encryption.
• Access control: Only authorized personnel can access data, and only to the minimum extent required.
• Regular Audits: Independent third-party experts regularly conduct security audits and penetration testing.
• Data Backup: All data is backed up regularly and stored securely in a separate location.
• Retention Period: Data is retained for the duration your account is active and for up to 5 years after closure, as required by legal obligation.

Please note that no data transmission over the internet is entirely risk-free. While we apply the highest level of protection, you are also responsible for keeping your password and login credentials secure.

6 Data Sharing & Disclosure Policy

399brt never sells, rents, or trades your personal information. Data may only be shared in the limited, specific circumstances outlined below.

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, or other payment partners.
• Identity Verification Service: Required documents are shared with approved verification providers as part of the KYC process.
• Legal obligation: Data may be disclosed in compliance with court orders, lawful requests from government authorities, or anti-money laundering regulations.
• Group Companies: Information may be shared with entities affiliated with 399brt under the same Privacy Policy.
• Business Transfers: In the event of a company merger or acquisition, data may be transferred, but the same Privacy Policy will remain in effect.

All third-party service providers are required to sign a confidentiality agreement with 399brt and must comply with our data handling guidelines.

7 Cookie Policy

399brt uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential cookies: These cookies are essential for maintaining your login session and ensuring platform security. They cannot be disabled.
• Functional cookies: Used to remember your language preferences and account settings.
• Analytics Cookies: To understand which sections of the site are used most. Only statistical data is collected — no personal identification.
• Cookie controls: You can block or delete cookies through your browser settings. Note that disabling essential cookies may affect the functionality of some services.

8 Your Rights and Controls

You have several important rights regarding your personal information. 399brt respects these rights and makes them easy to exercise.

• Right to Access: To find out what information we hold about you, contact our support team with a request.
• Right to Rectification: If any of your information is incorrect, you may request a correction.
• Right to Erasure: Where no legal obligation applies, you may request deletion of your data after your account is closed.
• Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
• Right to complain: If you have a complaint about our data protection practices, you can raise it directly with us or with the relevant authority.

To exercise any of these rights, contact our 24/7 live chat support. We are required to respond to your request within 30 days.

9 Minor protection

399brt strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated data. If a parent or guardian discovers their child is using our platform, please contact our support team right away.

10 Changes to the Privacy Policy

399brt may update this Privacy Policy as needed. We will notify you of any significant changes via email or in-app notification before they take effect.

Continued use of the platform after any changes are made will be considered your acceptance of the updated policy. We recommend visiting this page periodically. The effective date of the current policy is shown under "Last Updated" at the top of the page.

11 Contact & Complaints

For any questions, concerns, or complaints about our Privacy Policy, please reach out to our Data Protection Team. We're always here to help.

• Live Chat: Live chat support is available 24/7 directly on the platform.
• Email: [email protected] (plain text only, not a link)
• Response time: All privacy-related requests are responded to within a maximum of 30 business days.

If your concern cannot be resolved with us directly, you have the right to file a complaint with the relevant regulatory authority.